Last Updated: 07/03/2026
At Maovoe, we create premium casualwear and art-led essentials with care. We want every customer to feel confident ordering from us. If something is wrong with your order, we’re here to help.
Maovoe.com is owned and operated by SAVMM ECommerce LLC. All orders, communications, and policies on this website are managed by SAVMM ECommerce LLC.
Returns
We accept return requests within 15 days of delivery.
To be eligible for a return, the item must be:
Unused
Unwashed
Unworn
In the same condition you received it
In its original packaging, when possible
Accompanied by proof of purchase or order number
Please do not send your order back to the manufacturer or print provider. Returns must be approved by Maovoe before an item is shipped back.
Non-Returnable Items:
The following items are not eligible for return:
Gift cards
Final sale items
Items damaged due to customer use, washing, or handling
Items returned without approval
Items returned after the 15-day return window
Made-to-Order Items
Many Maovoe products are made after an order is placed. Because of this, we ask customers to review sizing, color, and product details carefully before ordering.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us and we will review the issue.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, misprinted, or incorrect item, contact us within 15 days of delivery.
Please include:
Your order number
Your full name
A short description of the issue
Clear photos of the item and packaging, if applicable
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
Return Shipping cost to be paid by the customer
Refunds
Once your approved return is received and inspected, we will notify you by email.
If the refund is approved, it will be processed to your original payment method. Please allow several business days for your bank or credit card provider to post the refund.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a Maovoe error, damaged item, defective item, misprint, or incorrect item.
Original shipping costs are non-refundable unless the issue was caused by Maovoe or our production partner.
We recommend using a trackable shipping service when returning an item. Maovoe cannot guarantee receipt of a returned package without tracking.
Late or missing refunds
If your refund has been approved but you have not received it yet, please first check your bank or credit card account.
Then contact your credit card company or bank, as processing times can vary.
If you have completed these steps and still have not received your refund, contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We currently do not offer direct exchanges.
If you need a different size, color, or style, you may place a new order. If your original item qualifies for a return, we will process the return according to this policy.
Shipping returns
To return your product, you should mail your product to physical address during your return request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For your convenience, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
How to Initiate a Return or Exchange
To start a return request, email us at [email protected] with your order number and details about the item.
Need help?
For questions related to returns, refunds, sizing, or order issues, contact us at [email protected].
The website Maovoe.com is owned and operated by SAVMM ECommerce LLC. All transactions, communications, and policies on this site are managed by SAVMM ECommerce LLC.
